FAQs

Frequently Asked Questions (FAQs) – Wellza Ventures

1. What is Wellza Ventures?

Answer: Wellza Ventures is a health and wellness brand dedicated to providing high-quality, affordable supplements and wellness products. Our mission is to make healthy living simple, accessible, and effective for everyone.

2. Are your products safe?

Answer: Yes. All Wellza products are made with carefully selected ingredients, undergo quality checks, and are manufactured in facilities that follow GMP (Good Manufacturing Practices). They are safe for daily consumption when used as directed.

3. How do I place an order?

Answer: Ordering is simple:

  1. Visit our website www.wellzaventures.com

  2. Choose your product

  3. Add to cart and proceed to checkout

  4. Select payment method (Prepaid or COD)

4. Do you offer Cash on Delivery (COD)?

Answer: Yes, we offer COD across most pin codes in India. However, we encourage prepaid payments by offering special discounts and free shipping for prepaid customers.

5. What are the shipping charges?

Answer: Shipping is free on prepaid orders. For COD orders, a small additional charge may apply to cover handling and logistics.

6. How long will delivery take?

Answer: Orders are usually dispatched within 24–48 hours. Delivery time is typically 3–7 working days, depending on your location.

7. Can I track my order?

Answer: Absolutely. Once your order is shipped, you will receive a tracking link via SMS/Email/WhatsApp so you can monitor your parcel in real-time.

8. What if my product is damaged or I receive the wrong item?

Answer: In case of a damaged or incorrect product, you can contact our support team within 48 hours of delivery. We will arrange a replacement or refund as per our policy.

9. Do you offer refunds or returns?

Answer: Yes, if you receive a damaged or defective product, you are eligible for a full refund or replacement. Due to the nature of health supplements, opened/used products cannot be returned.

10. How can I contact customer support?

Answer: You can reach our support team via:

  • Email: wellzaventures@gmail.com

  • WhatsApp/Phone: +91-8859595343, +91-8976013614

  • Contact Form on our website https://wellzaventures.com/pages/contact